Frequently Asked Questions
Everything you need to know before choosing your fragrance.
Discovery Sets
How does the Discovery Set work?
Our Discovery Sets are designed to help you explore our fragrances before committing to a full bottle. Take your time, wear each fragrance, and discover the one that feels right for you.
What if I don't like any fragrance from the Discovery Set?
If none of the fragrances are the right fit for you, you can request a full refund according to our Discovery Set policy.
Can I upgrade from a Discovery Set to a full bottle?
Yes. Once you've found your favourite fragrance, you can upgrade to a 50ml or 100ml bottle.
Will the Discovery Set amount be deducted from my purchase?
Absolutely. If you upgrade to a full bottle, the entire amount paid for the Discovery Set will be deducted from your purchase.
Fragrances
What is the difference between the Gold Series and Silver Series?
The Gold Series features richer, deeper, and more distinctive fragrances crafted for those who enjoy bold signature scents. The Silver Series offers smooth, versatile fragrances designed for effortless everyday wear.
How long do Fu'aad fragrances last?
Longevity can vary depending on skin type, weather, and application. Our fragrances are carefully selected to provide excellent performance and a long-lasting scent experience.
Are these fragrances suitable for daily wear?
Yes. While some fragrances are richer and more intense than others, every fragrance in our collection is designed to be wearable and enjoyable in everyday life.
Which fragrance should I choose if I'm not sure?
We recommend starting with a Discovery Set. It allows you to experience multiple fragrances before selecting the one that best suits your taste and personality.
Orders & Shipping
How long does delivery take?
Orders are usually dispatched next day. Delivery typically takes between 2–7 business days depending on your location.
Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available in most serviceable locations across India.
How can I track my order?
Once your order has been shipped, you'll receive tracking details via email, SMS, or WhatsApp so you can follow its journey.
Can I change or cancel my order after placing it?
If your order has not yet been dispatched, please contact us as soon as possible and we'll do our best to assist you.
Support
What if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours of delivery and share clear photos of the package and product. Our team will review the issue and assist you promptly.
How do I contact Fu'aad Perfumes?
You can reach us through WhatsApp, email, or the Contact Us page on our website. We're always happy to help.
How long does it take to receive a response?
We usually respond within 24 hours, and often much sooner during business hours.
Still Have A Question?
We're always happy to help you find the fragrance that wins your heart.